How can we help?

FAQ

WHAT CURRENCY ARE YOUR PRICES IN?

As you are visiting our India store, all prices displayed are in Indian Rupees.

HOW DO I KNOW WHICH SIZE WILL FIT ME BEST?

The size guide serves as a general guideline for helping you find your correct size fit. Please bear in mind our silhouettes vary from slim to oversized fitting, so always check the description. If you have any questions regarding the fit of a garment, please email or WhatsApp customer care before purchasing.

WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?

Once an order is placed, we can only make changes up to 1 working day later. We’re unable to make changes post 1 working day as the shipping process has already started. Our orders are processed immediately, so once an order ships, we are unable to cancel it. If you need us to cancel your order, please email customer care right away, including your order number and full name in your request. Always ensure your shipping address is correct. Any order with an invalid address will be automatically returned, causing a delay in delivery time. If you have entered an incorrect delivery address, please contact customer care.

WHAT IF SOMETHING I ORDERED ARRIVED DAMAGED, INCORRECT, OR FAULTY?

Please contact customer care with your order number, full name, and photographs of the damaged, incorrect, or faulty garment.

WHAT IF AN ITEM IS NOT THE COLOUR THAT I THOUGHT IT WOULD BE?

Please bear in mind that due to different computer monitors/calibrations, colours may vary slightly from the picture. Although every effort is made to photograph garments in their truest form and describe these in detail, we cannot guarantee every monitor will accurately depict the actual colour of the product.

HOW DO I CARE FOR MY ENDLESS AFFAIR GARMENTS?

Each Endless Affair piece is handmade and hand-dyed with utmost care. To preserve its quality, all our garments are meant to be dry cleaned only. Please refer to the care instructions provided on the product page and the care note included in your delivery box.

IS THERE A SHIPPING FEE?

We offer free shipping across India on orders over ₹6,000. For orders below this amount, a standard delivery fee applies and will be visible at checkout. Please note: We currently do not ship internationally.

WHAT’S THE STATUS OF MY ORDER?

Once you’ve received your shipping confirmation email, you can track your order by clicking on the tracking link and checking the status of your delivery. Please note that it may take 24 hours for tracking updates to appear.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Once your order is placed, it takes 1-2 business days to process. In addition to the processing time, standard shipping takes 3-5 business days. Please note, during sale events or within 3 days of a new collection launch, you may experience a 3-5 day delay in receiving your order. International deliveries will take up to 7-10 business days. (Please note: Business days do not include weekends). If you have a pre-order item in your order, your entire order will be shipped together at the same time as the pre-order shipping date. We request you place a separate order for items you would like to receive earlier.

WHAT DOES FINAL SALE MEAN?

Items marked as FINAL SALE will not be accepted for return or exchange. If you have any questions about your sale item or want to check whether your order qualifies for a refund, please email customer care.

WHAT IF A FINAL SALE ITEM I ORDERED ARRIVED DAMAGED?

Please email customer care with your order number, full name, and photographs of the damaged garment.

WILL THERE BE DELAYS DURING A SALE PERIOD IN SHIPPING?

During sale events or within 3 days of a new collection launch, you may experience a delay in your item being shipped. We appreciate your patience during these delays and work hard to get your item to you as quickly as possible.

HOW CAN I USE A VOUCHER/CODE?

After you have added your items to your cart, please proceed to checkout. You will have the option to add your discount or promo code to your order. Please note, only one discount code can be redeemed per order.

CAN I EXCHANGE A GARMENT PURCHASED DURING A FLASH SALE?

Any purchases made during our FLASH SALE are eligible for store credit only.

WHAT IS YOUR EXCHANGE POLICY?

Currently we offer exchange only. We have a 15-day exchange policy, which means you have 15 days after receiving your item to request an exchange.

Damages and issues

Please inspect your order upon reception and contact customer care with your order number, full name, and photographs of the damaged, incorrect, or faulty garment, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

HOW CAN I EXCHANGE A GARMENT?

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start the exchange, you can contact us at info@endlessaffair.in. Please note that item will need to be sent to the following address: 1st Floor, V-3, 1st Main Road, 1st Stage, Peenya Industrial Estate, Peenya Main Road, Wave Mechanics Pvt Ltd, Peenya, Bengaluru, Bengaluru Urban, Karnataka, 560058


If your exchange request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. Upon receiving the return, we will then ship out the replacement item requested.

You can always contact us for any return question at info@endlessaffair.in.

WHAT IF THE GARMENT RECEIVED IS FAULTY/DAMAGED?

Every product we send out is initially quality controlled. However, if you have received a product with a manufacturing fault, we will replace it or refund the cost as long as it has been returned within the 14-day return period. If you have received a faulty item, please follow the same steps listed above for exchanges/returns. You will need to upload images of the damage for the team to investigate. We will replace the item if stock is available or refund the amount upon return.

WHAT IF AN ITEM I PURCHASED IS OUT OF STOCK?

If you purchase an item that has sold out, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.

DO YOU HAVE A RETURN PICK-UP SERVICE FOR ITEMS THAT I NEED TO EXCHANGE?

We have a courier service that will facilitate the return; however, this is chargeable. While filing your request for an exchange/return, you will be redirected to a page with a charge of INR 200 as a pickup fee. For exchanges requested for store credit, the pick-up fee of INR 200 will be deducted from the credit issued. Be sure to view our size chart before placing your order to make the purchase seamless.

WHAT ARE THE PAYMENT METHODS THAT ARE ACCEPTED ONLINE?

We accept all major credit and debit cards (Visa, MasterCard, Amex, Diners Club, and Maestro) for domestic and international online purchases. You can also pay via net banking or use our affiliated online wallets. If you would like to pay via bank transfer, please send us a message on +91 9120598555.

DO YOU ACCEPT CASH ON DELIVERY (COD)?

Yes

WHAT DOES IT MEAN IF I CAN SIGN UP FOR AN ITEM?

If an item is sold out, you can sign up with your email and let us know your desired colour and size. As soon as your favourite item is back in stock in your preferred sizing/colour, we will notify you via email.